Data Privacy Policy

Introduction

technonovahuber SARL ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website technonovahuber.top and use our e-commerce analytics platforms and services.

Data Controller Information

The data controller responsible for your personal data is:

technonovahuber SARL
Avenue de la Porte-Neuve 5
4890 Esch-sur-Alzette
Luxembourg
Registration Number: RCSB857496
VAT Number: LU85362514

Data Collection

We collect several types of information from and about users of our website and services. The data we collect includes:

Personal Information

When you contact us through our website forms, request information about our services, or engage with our analytics platforms, we may collect personal information including:

• Name and contact information (email address, phone number)
• Company name and business information
• Communication preferences and enquiry details
• Professional information relevant to our services

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Website usage data and navigation patterns
• Referral sources and page interactions

How We Use Your Information

We use the information we collect for various business purposes in accordance with the legal basis for processing under GDPR. How we use your data includes:

Service Provision

We use your personal information to provide our e-commerce analytics services, respond to your enquiries, and maintain our business relationship with you. This processing is based on contract performance and legitimate business interests.

Communication

We may use your contact information to send you important updates about our services, respond to your questions, and provide customer support. This is based on contract performance and legitimate interests.

Website Improvement

We analyse website usage data to improve our website functionality, user experience, and service offerings. This processing is based on our legitimate interests in improving our services.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.

Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of processing in certain situations
• Right to Data Portability: You can request transfer of your data to another controller
• Right to Object: You can object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us using the contact information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the type of data and the purpose for processing:

• Contact form submissions: 3 years from last contact
• Website analytics data: 26 months
• Customer service records: 5 years after service completion
• Marketing communications: Until you unsubscribe or withdraw consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU/EEA. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not handled your personal data in accordance with applicable law.

Governing Law

This Privacy Policy is governed by the laws of Luxembourg and the European Union, including the General Data Protection Regulation (GDPR). Any disputes arising from this policy shall be subject to the jurisdiction of Luxembourg courts.